If you need to talk to a Customer Experience agent for any Support function, please call our Support hotline.
Support Hotline: +1-800-571-8739
If you have a critical/downtime situation, please call and speak with a technical support representative for the fastest response times. Email our support team for non-urgent requests. We'll respond within a business day. Access our CX Portal to view all inquiries for your site and/or organization.
Support Portal: cx.trewautomation.com
Email: support@trewautomation.com
For assistance with part identification, order inquiries, shipping information, or more parts requests, please email us. Please send in a photo of the bed tag to assist with part identification.
Online Parts Store: trewstore.com
Email: parts@trewautomation.com
To make a warranty claim, please review our return policy and fill out an RMA Form.
RMA Form & Return Policy: trewstore.com/returnpolicy
Email - Warranty Term(s) Questions: parts@trewautomation.com
For onsite service, please call our hotline or email our Field Service team.
Email: service@trewautomation.com
For all other inquiries, or if you are unsure who to contact, please reach out to your sales representative or email info@trewautomation.com, or complete this form: